According to the quality pioneer Armand Feigenbaum (Feigenbaum & Feigenbaum, 1999), in the 21st century, having an excellent product alone is not enough. To sustain competitiveness, organizations must provide quality services, such as reliable deliveries and after-sales support. It will be necessary to harness the power of technology in favor of the customer.
The Lean Six-Sigma methodology is considered a powerful business strategy to effectively reduce variability and increase quality in business processes through a well-structured and systemic continuous improvement approach. Lean can be considered as an inter-process improvement approach that promotes flow and Six-Sigma for intra-process improvement, reducing variation and improving quality. When implemented simultaneously, they can complement each other to achieve process excellence.
Why choose this graduate program?
- Given its transversality, this specialization is a relevant professional complement for employability and career progression of graduates;
- Faculty made up of specialists with great business experience (BOSCH CAR MULTIMÉDIA, SONAE-MC, APQ, VERALLIA PORTUGAL, ISEP) and theoretical knowledge in this area;
- Learning is stimulated through a strong practical component, including conducting study visits to companies, analyzing and developing case studies based on real situations;
- Preparation for Green certification;
- Confer 14 ECTS for the attendance of the Master in Engineering and Industrial Management, of the Department of Mechanical Engineering.